For added security, you can add Signature on Delivery at checkout for a small additional fee. This requires the carrier to obtain a signature from a person at the delivery address before releasing the parcel.
Why choose Signature on Delivery?
• Provides proof your parcel was received by a person
• Prevents the carrier from leaving parcels unattended
• Strongest protection against lost or stolen parcels
What happens if no one is home?
The carrier will leave a notification card and your parcel will be held at the nearest Australia Post office for collection. You can collect it using your tracking number and valid ID.
Recommended for all orders
We strongly recommend Signature on Delivery if you are concerned about parcel security. Without it, Pro Peptide is not obligated to investigate or resolve claims for parcels that tracking shows as delivered.
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Lost or Missing Parcels
What to do if your parcel has not arrived or you believe it is missing:
Tracking shows "Delivered" but you did not receive the parcel
If you selected “Leave in a Safe Place”: You accepted responsibility for the parcel once delivered. Check around your property, with neighbours, and in any safe spots. Pro Peptide is not liable for parcels left at your request.
If you selected “Do Not Leave Unattended”: The carrier should not have left the parcel unattended. Please lodge a formal investigation with Australia Post directly, as the carrier would be at fault.
If you selected “Signature on Delivery”: Check your tracking for the signature record. If no valid signature was obtained, lodge an investigation with Australia Post. Pro Peptide will work with you toward a resolution if the carrier confirms a fault.
Tracking does not show "Delivered" (parcel lost in transit)
If your tracking has not updated for an extended period and the parcel does not show as delivered, please contact us within 14 days of the estimated delivery date. We will lodge an investigation with Australia Post on your behalf. If the carrier confirms the parcel is lost, we will arrange a replacement or store credit at our discretion.
How to report a missing parcel:
1 Email support@Pro Peptideresearch.com within 14 days of the delivery or estimated delivery date
2 Include your order number and tracking number
3 Describe the issue and your delivery preference at checkout
4 Include any screenshots of tracking status if available
5 Allow up to 5 business days for our team to investigate
Lodge a claim with Australia Post
For parcels where the carrier is at fault (e.g. left without authorisation, lost in transit), customers can also lodge a formal investigation directly with Australia Post at
auspost.com.au/receiving/delayed-lost-damaged-items.
You will need your tracking number and order details.
Fraudulent claims
Accounts associated with repeated or suspected fraudulent missing-parcel claims may be restricted or permanently blocked. All delivery data, carrier records, and checkout selections are retained.
