No. All products sold by ProPeptides Australia / Pro Peptide are intended strictly for laboratory research purposes only and are not for human or animal consumption.

No. Our products are sold as research materials only and are not marketed as medicines, supplements, or therapeutic goods.

“Research Use Only” means the product is supplied for legitimate laboratory research and analytical work. It is not intended to diagnose, treat, cure, or prevent any disease.

No. We don’t provide medical advice or usage protocols. Customers are responsible for ensuring appropriate, compliant, and safe handling and use in a research setting.

On each product page. Where provided, you’ll see details such as batch/lot, purity, and testing method.

Yes—where available, we publish third‑party test results on our 3rd Party Test Results page.

Yes. A minimum order value of $30 AUD applies (calculated on the product subtotal before shipping).

We accept payment methods shown at checkout, including cryptocurrency and card payments.

Crypto orders are confirmed once the submitted transaction ID (TXID) is verified on the blockchain. Orders that are not fully paid within the payment window may be cancelled.

No. Card payments are processed through a third‑party payment processor. We don’t store or process card details directly.

Yes. We reserve the right to refuse or cancel orders at our discretion (for example, availability, fraud risk, misuse concerns, or non‑payment).

No. International shipping is not offered. We ship within Australia only.

All orders are shipped exclusively via Australia Post Express.

Estimated delivery is typically 1–3 business days (next business day for many metro areas). Delivery times are estimates and can vary by location.

Orders are typically processed within 1–2 business days after successful payment verification. Weekend/public holiday orders are processed the next business day.

Yes. Orders are shipped in plain, unbranded packaging with no external product identification.

Yes. Australia Post Express shipments include tracking, and tracking details are provided by email once dispatched.

Yes—NSW, VIC, QLD, SA, WA, TAS, NT, and ACT.

A flat shipping fee may apply (as shown in your Terms). Orders that meet the free‑shipping threshold (as stated in the Terms) qualify for free shipping.

Where required, temperature‑sensitive materials are packaged with protective measures to help maintain integrity during transit, and express dispatch is used to reduce transit time.

At checkout you can choose:

• Do Not Leave Unattended (default): your parcel is carded and held at the nearest Australia Post office for collection.
• Leave in a Safe Place: you authorise the carrier to leave the parcel without a signature (you must opt in and accept the disclaimer at checkout).

You can also add Signature on Delivery at checkout for added security (recommended if you’re concerned about parcel safety).

Your next step depends on the delivery option you selected at checkout:

• If you chose Leave in a Safe Place, responsibility transfers once delivered—check your property and neighbours.
• If you chose Do Not Leave Unattended or Signature on Delivery, you should lodge a formal investigation with Australia Post (and we can assist with dispatch records when appropriate).

Contact us within 14 days of the estimated delivery date so an investigation can be lodged. If the carrier confirms the parcel is lost, a replacement or store credit may be offered at our discretion.

No. Due to the nature of research materials and payment processing, all sales are final and returns/refunds are not offered.

Contact us within 48 hours of delivery and provide your order number and clear photos. Where appropriate, issues may be resolved via replacement or another discretionary resolution.

Store credit may be issued in some situations. Store credit:

• is linked to the email address used at checkout,
• can be used on future orders when you sign in with the same email,
• can’t be redeemed for cash,
• expires 12 months after issue (unless otherwise required by law).

We collect only what’s needed to operate the store and fulfil orders—such as contact details, shipping details, order history, communications, limited technical data (e.g., IP/browser), and for crypto payments the transaction identifiers (TXIDs) used for verification.

No. We do not sell or rent personal information.

Yes—essential cookies and limited analytics may be used for site functionality and performance. You can control cookies in your browser settings (disabling cookies may affect site functionality).

Yes. Our services are not directed to individuals under 18, and we do not knowingly collect personal information from minors.

Email us at info@propeptideaustralia.com.au or use the Contact Us form on our website.