Pro Peptides is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you access our website, place orders, or interact with our services.
We take a privacy-first approach and collect only the information necessary to operate our services responsibly.
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2. Information We Collect
We may collect the following categories of information:
a) Information You Provide
•Name and email address
•Shipping address (for order fulfilment)
•Order details and order history
•Communications sent to us via contact forms or email
b) Payment Information
•Cryptocurrency transaction identifiers (TXIDs) submitted for order verification
•Blockchain network and timestamp information
For card payments, Pro Peptides does not collect or store card or debit card details. All card transactions are processed securely by a third-party payment processor, which may collect payment information in accordance with its own privacy policies. Pro Peptides does not provide custodial services for cryptocurrency payments.
c) Technical Information
•IP address
•Browser type and device information
•Pages visited and interaction data
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3. How We Use Your Information
We use collected information to:
•Process, verify, and fulfil orders
•Dispatch orders via Australia Post Express
•Send transactional emails (order confirmation, payment status, shipping updates)
•Respond to enquiries and support requests
•Verify that purchases are for legitimate research purposes
•Maintain site security and prevent fraud
•Comply with legal and regulatory obligations
We do not use personal data for profiling or automated decision-making.
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4. Information Sharing and Disclosure
We do not sell or rent personal information.
Information may be shared only with:
•Shipping providers (Australia Post Express) for delivery
•Email delivery providers used for transactional communications
•Service providers supporting website infrastructure and security
•Regulatory or law enforcement authorities, where legally required
Information is shared only to the extent necessary to perform these services.
We implement reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, or disclosure.
While we take data security seriously, no online transmission or storage method can be guaranteed as 100% secure.
Personal information is retained only for as long as necessary to:
Fulfil orders
Maintain transaction records
Comply with legal requirements
Cryptocurrency transaction data is retained solely for payment verification and audit purposes.
7. Cookies and Tracking Technologies
We use essential cookies and limited analytics tools to:
•Enable core website functionality
•Understand site usage patterns
•Improve performance and reliability
You may control cookies through your browser settings. Disabling cookies may affect website functionality.
Depending on your location, you may have rights to:
•Access personal information we hold about you
•Request correction of inaccurate information
•Request deletion of personal information (subject to legal obligations)
•Object to certain data processing activities
Requests can be made by contacting us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies separately.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Australian Privacy Principles
Pro Peptides complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Complaints regarding privacy practices may be lodged with the Office of the Australian Information Commissioner (OAIC).
12. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date. Continued use of the website constitutes acceptance of the updated policy.
